Return & Refund Policy

At Vestra Culina, we are committed to delivering exceptional construction and renovation services with professionalism, precision, and trust. Due to the nature of our work—customized and project-based—we do not offer traditional product returns. However, we stand by the quality of our work and strive to resolve any concerns with fairness and clarity.

1. Service-Based Model

Our services include:

• New Residential Construction

• Additions

• Full Home Renovations

• Commercial Build-Outs

Since these are custom, labor-intensive services provided based on client agreements and timelines, they are not eligible for return or exchange.

2. Deposits & Payments

• All project deposits and milestone payments are non-refundable once work has commenced.

• If you decide to cancel before any services or planning begin, you may request a partial refund (minus administrative and planning costs already incurred).

3. Satisfaction Guarantee

Your satisfaction matters to us. If you’re not fully satisfied with an aspect of our work:

• We encourage you to communicate with our team immediately.

• We will work to address the issue through repair, replacement, or adjustment—depending on the nature of the concern and our agreed contract terms.

4. Change Requests

If you change your mind about a service or wish to modify your original plan:

• Additional charges may apply depending on the stage of construction.

• Any change orders must be submitted in writing and approved before work continues.

5. Contact Us

If you have any questions about your project, payments, or concerns about service quality, please reach out directly:

📧 Email: info@vestraculina.com
📞 Phone: +1 (305) 878-2614

We value transparency and are here to work with you every step of the way.